Welcome to TempTrends New York, Inc.!
We want you to know how much we truly value all of our associates. Even though you will not be physically working in our office, please think of us as your employer. If you have any questions or concerns regarding our services or your assignments, please know that you can contact us at any time. In addition, we would love any feedback that you may have regarding our policies, procedures, our client companies and/or your assignments. We hope you enjoy your employment with us, as we look forward to working with you! To ensure your success, we recommend that you read through the following information and procedures:

Our Internal Staff
Availability
Skill Assessment
Selection
Early Morning Calls and Standby
Placement
Staying In Touch While On Your Assignment
Payroll
Employee Perks
Reminders
Guidelines For Success

Our Internal Staff
On a day-to-day basis, you will have the most contact with Kacey Knauer, Amanda Whiting & Alexandra Hartley-Leonard. However, we are all here to assist you in finding work and to make sure that you are happy with all of your assignments. It is important for you to always check your messages, return calls as quickly as possible and to stay in touch with us regarding your assignments and upcoming availability.

If you have any questions regarding booking information: length of an assignment, hours of an assignment, address of a client company, dress code, etc., please contact Amanda at 646.375.2017 ext 300 or email her at amanda@temptrendsny.com. She is always happy to assist you!

If you have any problems or concerns with your assignment, comments or questions regarding our policies and procedures, or would like to critique our service, please don’t hesitate to contact Kacey at 646.375.2017 ext 100 or email her at kacey@temptrendsny.com.

If you would like to refer a friend to us for temporary work, you can have them contact our recruiting department at 646.375.2017 ext 200 or at recruiting@temptrendsny.com to schedule an appointment.

To discuss any payroll related issues, including receipt of your time card or to see if your paycheck is ready, please feel free to call us at any time. We understand how important your paycheck is!
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Availability (let us know that you are eager to work!)
It is helpful if you update our office at least once a week to let us know when you are available for work. You can contact us on any day that is convenient for you; however, we have found Thursday to be the best day, as jobs begin to come in on Thursdays & Fridays for the upcoming week. You may also send your availability to us via email at availability@temptrendsny.com.
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Skill Assessment
To complete the interview process with TempTrends New York and in order to be considered for assignments that require typing skills, we ask that you log onto the following website to complete your skill assessment test. It is recommended that all candidates please complete the two minute typing test found by navigating to http://TempTrends/TypingAccess.com. Your results will automatically be emailed to us. As an associate of TempTrends New York, we trust that the scores you send to us are the results of your skill ability and not that of any other party.
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Selection
Our selection procedure for filling a job is based primarily on the information you provide us with during your interview, on your scores from skill assessment tests and the feedback given to us from your previous employers. We then try to match this information with the requirements of each job order that we receive from our clients. Nevertheless, the best and highest paying positions (according to skill level) will always go to those of you who have proven to be the most reliable, punctual, motivated and dedicated team players. Furthermore, we strive to match each associate with those assignments that will best utilize his or her skills, as well as in which environment he or she will feel most comfortable. When filling our jobs, we may call you for an assignment at any time during the day. So, if you are not at the number you have given us, please make sure that you check your messages throughout the day or call us with a number where we can reach you directly.
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Early Morning Calls & Stand-by
If you are interested in being available for same-day assignments, you would most likely be called between the hours of 7:30am – 11:00am and would be expected to arrive at the assignment within an hour of being called. Therefore, it is suggested that you are dressed and prepared to go to an assignment by 8:30am, as most jobs start around 9:00am. Please feel free to call us in the morning if you are available to work that day!

Often in the evenings, we look for associates who are interested in being placed on stand-by for the following morning. If you are interested, please call our offices the evening before to let us know. If you are placed on stand-by, we are counting on you to work the following day if an assignment comes in. To prepare yourself for stand-by, we ask that you get up early, get dressed and wait for our phone call in the morning. We ask that you stay available up until 11:00am, if you don’t hear from us by then, it is safe to assume that a job hasn’t come in and that you can make other plans for the day J. If for any reason you can’t commit to an assignment in the morning, you must call us ASAP, so that we can make arrangements for someone else to be on stand-by.
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Placement
When you are scheduled for an assignment, you will be provided with as much information about the assignment as possible, including:

● Name of the company
● What the company does (industry)
● Address, including floor number & cross streets
● Name of the person you will be reporting to
● Information regarding the environment in which you will be working
● Lunch break policy
● Daily hours of the assignment and if there is the possibility of overtime
● Length of the assignment
● Responsibilities of the position
● Hourly rate
● Dress code for the office

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Staying In Touch While On Your Assignment
It is extremely important that you keep in close contact with us while you are on an assignment. Upon arriving to an assignment, please remember to call us to let us know that you arrived on time and to give us your contact number for the day. If for some reason you are going to be late for an assignment, please call us immediately so that we can notify the client. You should expect a call from us around midday on the first day of your assignment. If your assignment is scheduled to last five days or longer, you should receive a call from us at least once each week. Please remember to call us with any questions or concerns regarding your assignment.

On the last day of your assignment, please call us to confirm that it will indeed be your last day. In the event that our client asks if you would be available to stay on longer and you agree, please call to let us know how long the extension period will be.

Please keep in touch! We want to know when things are going well on your assignment, or if you feel that you would be a better fit in a different industry. If you feel that a particular assignment is the kind of position you would be interested in long term, let us know and we can advocate for you. Please remember to be professional at all times; never give your résumé to a client. We are happy to do that for you through the correct channels. If a client approaches you about a position, please let us know.

Staying in touch is particularly important if you are interviewing for a full-time position. We ask that you call us immediately after an interview to give us your impressions of the company and the position. This gives us an opportunity to discuss the interview with the client and to present you in the best light.

While it is important to honor your commitment to an assignment you have accepted, if something occurs to keep you from completing your assignment, please call us immediately. We should be your first contact with all personal issues, including if you are running late, need to move your lunch-break, leave early etc. The sooner we know, the better we are able to find the best solution and communicate with the client company.
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Payroll $$
TempTrends New York has dedicated Thursday as Pay Day for those of you who apply for direct deposit. For those of you who would rather receive your check by mail, we will mail your check on Thursday. In order to have your check ready on time, it is imperative that you fax your time sheet(s) to our office no later than 12:00pm on Monday. When mailing your time sheet, remember to allow time for delivery -- it is a good idea to mail it out on Friday, to ensure that we receive it on Monday. We strongly suggest that you keep a copy of your timesheet with you through Wednesday. In the event that we haven’t received your time card, we will attempt to contact you on Tuesday afternoon or Wednesday morning. You will have one hour to re-send your time card. If your time sheet is still not received, your check will be processed the following week.

If you are interested in DIRECT DEPOSIT, it is available to you at no charge! To apply, please complete our direct deposit form and return it to our office along with a voided check. With direct deposit, your funds will be available in your account on Thursday evening. During holiday weeks, the day for direct deposit may vary. All pay stubs are mailed out on Thursday.

If you do not wish to sign up for direct deposit and prefer your check not be mailed to you Thursday, you can pick up your check from our offices on Thursdays of each week. However, the time that checks are ready will vary from week to week, so please call Amanda to schedule a pick-up time. If they are not picked up on Friday by 4 pm, they will be mailed to your home address.

Another way to receive your paycheck is with the ADP TotalPay Card. TotalPay is a pre-paid Visa debit card with your name imprinted on the front of the card. Your paycheck will be automatically deposited weekly onto the card and available Thursday. The TotalPay card can be used everywhere Visa is accepted and has fee-free cash withdrawal capabilities from any ATM at a Visa member bank. If you have any questions or to sign up for the TotalPay call, contact Amanda.
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Employee Perks - For Convenience and For Fun!
● What the company does (industry)20% discount to Yoga Works - ask about how to receive one free trial week!
● Discounted Medical Benefits
● Complimentary Website Postings – right on our site!
● TransitChek – for employees on long term assignments
● Check out our up-to-date job openings
● We want to hear from you! Check out our evaluation form to evaluate your assignment
● No-fee direct deposit
● TotalPay Visa Card
● Affordable Renter’s Insurance through Allstate Insurance
● Discounts on Training Courses through Rockhurst University/National Seminars
● Many incentive programs offered throughout the year!

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Reminders
● Email a copy of your resume to myprofile@temptrendsny.com so that an email version is available for our clients should they require a copy prior to starting an assignment or accepting a position.
● Make sure that you’ve provided us with accurate information regarding your reference. If you still need to provide us with missing information, please pass it along to alexandra@temptrendsny.com within one week of your interview.
● If you forgot to bring the proper forms of I.D. with you to your interview, please remember to fax it to us at 646.375.2460 right away so that you are eligible for work.
● View our online time card. You may make copies ahead of time to bring with you to your assignments. You will need the username: associate and the password: time_card to access it.

Guidelines For Success
At TempTrends New York, Inc., we take great pride in offering our clients the level of professionalism and overall caliber of our associates. Please read the guidelines below and feel free to contact us if you have any questions or need further clarification.

Punctuality - It is important to arrive at all of your assignments by the scheduled start time. If you are unfamiliar with the area location of an assignment or if you are a person who often finds yourself delayed by unforeseen circumstances it is recommended that you plan to arrive at an assignment 10 minutes before the assignment is scheduled to begin.

Proper Attire - In general, associates should always be dressed professionally. However, different companies have different dress codes, so please use the following as guidelines for different environments:

● Corporate
For men: jacket, button-down shirt (top button done) and dress slacks.
For women: dress, pants or skirt suit, blouse & skirt or blouse & dress slacks. When wearing skirt combinations, please remember to wear stockings. In the summer, no open-toe sandals for both men & women.
● Business Casual
For men: button down shirt or sweater and slacks.
For women: blouse or sweater and skirt or slacks.
● Never Wear
Sneakers, ripped clothing, tank tops, jeans or shorts, unless otherwise approved.

Assignment Responsibilities - When given instructions by the supervisor at your assignment, listen carefully, take notes and be sure to ask any questions about things you are not sure about. For example, if you are on a reception assignment, you should have the names of everyone in the department and ask how they like their messages taken. If you are on an administrative assistant assignment, you should ask for sample memos and letters so that you are familiar with the correspondence format at the company. Additionally, always present your work in a neat and organized manner.

Assignment Commitment - If you are offered an assignment that is for more than a day, it is your responsibility to inform us if you have any prior engagements (i.e. interviews, auditions, medical appointments). We can then notify the client beforehand to make sure that you will be able to take the necessary time off.

Attitude - While on an assignment always possess a professional demeanor and be enthusiastic. Never think of yourself as “just a temp” - take pride in what you are doing, always, no matter how mundane it seems.

Internet/E-mail Usage - While on an assignment, please do not abuse these privileges. Always check with your supervisor on the assignment before searching the Internet or checking your personal e-mail account. If your assignment contains a lot of down time, do not assume it is okay to use the Internet for personal use. Check with your supervisor to see if there is any additional work available for you first. If not, ask if it’s okay to use the computer briefly. If your supervisor grants you these privileges, please do not mistake this as something you can do the entire day, but rather something you do quickly and then get back to the task(s) at hand. In most circumstances, companies have plenty of other things for you to work on that make the best use of your time and their money.

Problems On Assignments - If you have any problems on an assignment, especially if you are feeling discriminated against or harassed, please contact us immediately.

As an associate of TempTrends New York, Inc., you are among the highest caliber temporary staff in New York City. We are so happy to have you on our team and look forward to a long and productive working relationship!
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